Privacy Policy

Updated and effective on May 25, 2018

Who we are

Hi! We are Round Sky Solutions, a worker cooperative of coaches and trainers focused on providing collaborative leadership and participatory management training to leading edge organizations around the world.
We’re incorporated in the USA in the state of Vermont with our associates working remotely from their locations wherever they may be, currently Montpelier VT, Burlington VT, and New Orleans, LA.
Our website address is: https://www.roundskysolutions.com.
You can reach us by email at: info@roundskysolutions.com
For matters specifically related to privacy you can reach our Data Defender (aka Data Protection Officer) role holder at: privacy@roundskysolutions.com

Mailing address:
Round Sky Solutions
PO Box 961
Montpelier, VT 05601
USA
Voicemail: +1 802 552 0122

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

There are several ways you may voluntarily submit information to us on our website and by which we collect your personal information.
Contact us form: If you submit a message to us via the contact form that information is forwarded to us by email and and recorded in our email service and customer database. This information will only be used to get back in touch with you about your inquiry.
Email list opt-in forms: If you fill out an email opt in form on our site your personal information is added to our email marketing service MailChimp and/or Zoom so that we can provide the communications you’ve requested. You can unsubscribe at any time by using the link at the bottom of every email.

Cookies

When you use our site you will be prompted with a notice that we use cookies to enhance the functionality of our website and a cookie is placed on your computer for one month saving your preferences so that we don’t display the notice every time you visit.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article on our website, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Cookies are also used to enable the process of making a purchase of our products on the site and expire at the end of the purchase process.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings, then be aware that this may disable some of the functionality on our website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics to understand how visitors are using our site, Google places several cookies on your computer to track your interactions with the site, but we currently have Analytics set to anonymize all IP addresses, so no personally identifiable information is used in this process.

Using our online store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
  • We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.

We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for ten years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Payments

We accept payments through PayPal or Stripe. When processing payments, some of your data will be passed to PayPal or Stripe including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy here: https://www.paypal.com/us/webapps/mpp/ua/privacy-full and Stripe Privacy Policy here:  https://stripe.com/gb/privacy for more details.

Who we share your data with

We use many 3rd party vendors and service providers to run our business. Here are the ones that process or store the personally identifiable data of our users and customers.

Google: We use G-Suite to manage our email, documents, and spreadsheets. https://policies.google.com/privacy
MailChimp: Our email distribution lists are maintained here. https://mailchimp.com/legal/privacy/
Nimble: Customer Relationship Management: https://www.nimble.com/company/privacy/
QuickBooks Online: Accounting software with customer records: https://security.intuit.com/index.php/privacy
Zapier: We use this to transfer information between our vendor accounts. For example, adding customers who purchase on our website to our customer database in Nimble. https://zapier.com/privacy/
Zoom Video Conferencing: To register and participate in our webinars and courses. https://zoom.us/privacy
Paypal: For processing payments for our products and services. https://www.paypal.com/us/webapps/mpp/ua/privacy-full
Stripe: For processing payments for our products and services. https://stripe.com/gb/privacy
NoviSurvey: For surveys and customer assessment tools. https://novisurvey.net/Privacy-Policy.aspx

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website to comment on our blogs or participate in one of our courses, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. For users that subscribe to our mailing list we retain your information indefinitely or until you unsubscribe. For users that purchase from us we retain sales information for ten years.

What rights you have over your data

If you have an account on this site, have left comments, signed up for our email lists, or purchased anything from us, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we correct or erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, taxation, or security purposes.

Where we send your data

Some of our 3rd party vendors (listed above) may transfer your information to various locations for processing and storage. All of our vendors who transfer data internationally are in compliance or working to achieve compliance in the Privacy Shield Framework here: https://www.privacyshield.gov/welcome .

How we protect your data

We use commercially reasonable procedures to protect the personal information that we collect from you against loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction.
No security system is impenetrable. We cannot guarantee the security of our databases or the security during transmission to us of the information you supply over the internet. You can help us by taking precautions to protect your personal information when you are on the internet, and only disclose information that you want made public. Change your passwords often using a combination of letters and numbers, and make sure to use a secure web browser.

Contact information

If you have any questions about our use of your personal information or other concerns with privacy please reach out. Daniel Little is the current holder of the Data Defender (Data Protection Officer) role at Round Sky Solutions. They can be reached at: privacy@roundskysolutions.com